It is our policy, and we stand by it. That orders placed before 12:00hours (12 noon) Monday to Thursday will be dispatched the same day for next day delivery. Orders placed before 12:00hours (12 noon) on Friday will be dispatched the same day for delivery on Monday. Orders placed after 12:00hours (12 noon) will be despatched the following working day (next day delivery is subject to goods, courier and delivery availability). You can check the status of your order, i.e. whether it has been despatched or not, via the order details on your order which is located within your ‘Account' section. Please see at the bottom of this page our delivery time estimations for UK Mainland and International orders.
If you require your order to be handled particularly quickly due to perhaps a vacation coming up, it’s been bought for a gift or more likely you have a sporting event, practice or match. We highly recommend you to contact us to discuss the available options of upgrading your orders delivery service. Otherwise we cannot specify an exact delivery date as your order, once despatched from our warehouse, is part of the standard UK mail service (operated by Royal Mail) which although is generally efficient, can be subject to delays from time to time.
We ask for your cooperation and patience in waiting for your orders of which most of them are delivered within 1-10working days whether they are being delivered to the UK or Internationally. We have to allow 10 working days before we are able to commence investigating undelivered parcels with Royal Mail. If you don’t receive your order within the 10 working day window, you are to contact us, so we can aid in retrieving your goods and getting them to you.
WE HAVE TWO DELIVERY SERVICES AS BELOW, ONE IS OUR FREE ECONOMY AND THE OTHER, IF YOU REQUIRE YOUR HESSIAN QUICKER, IS A NEXT DAY, FIRST CLASS SERVICE.
UK Mainland – FREE Economy Delivery:
Orders sent via our FREE Economy Delivery will typically take 3 - 5 working days to be delivered.
UK Mainland - Next Day, First Class Delivery:
Orders sent via our upgraded Delivery service will be delivered 1 - 2 working days if payment is received and cleared before 12:00 hours (12 noon), Monday to Friday. The cut-off for booking on your orders with our couriers is 12:00 hours (12 noon).
Northern Ireland / Offshore Islands & Western Isles:
Due to our large trading accounts with couriers, we will always do our very best to ship out orders off-shore from the UK Mainland however where not possible we will contact you and ask for a contribution towards courier rates (which are naturally higher).